FAQ
Frequently Asked Questions
Domestic arrivals: Your driver will be waiting for you inside the airport terminal at the bottom of the escalators and will be holding a sign with your name or company name on it.
International arrivals: will be met by your driver at the arrivals area with a sign with your name or company name on it.
Office/home:Your driver will be waiting for you outside of your premises at least 5 minutes before your booking and will not make contact unless requested prior.
Airport: We monitor the arrival time for your flight. Please make sure you meet your driver after you have landed. If you have further delays which won’t allow you to make contact, please call us immediately.
Office/Home:Your driver will wait five minutes past the booking time before contacting you.
This may be required for various reasons.
If a booking is cancelled with less than 24 hours notice NO REFUND.
If a booking is cancelled with less than 48 hours but more than 24 hours a 50% REFUND.
If a booking is cancelled with more than 48 hours notice a FULL REFUND.
Most credit card and bank card providers charge a merchant fee of 10% which is added automatically to your transaction in car. This fee however is not applicable to bookings paid for in advance in our office. For baby and booster seats a $25 surcharge applies. There is a surcharge for special events.
If you fail to contact your driver at the agreed location, and do not contact us prior to the booking time, the driver may receive 100% of the full amount of the fare.
We do take calls 24 hours a day or you may make a booking online anytime, allowing up to 24 hours for the booking to be finalised you will receive a confirmation email once completed.
Airport Transfers, Special Occasions, Weddings, Anniversaries, Day Tours, Winery Tours, and Country Pickups, Luxury Transport, Corporate requirements, Theatre and Restaurant Transfers, Hotel Transfers VIP Tours.
Frequently Asked Questions
Domestic arrivals: Your driver will be waiting for you inside the airport terminal at the bottom of the escalators and will be holding a sign with your name or company name on it.
International arrivals: will be met by your driver at the arrivals area with a sign with your name or company name on it.
Office/home:Your driver will be waiting for you outside of your premises at least 5 minutes before your booking and will not make contact unless requested prior.
Airport: We monitor the arrival time for your flight. Please make sure you meet your driver after you have landed. If you have further delays which won’t allow you to make contact, please call us immediately.
Office/Home:Your driver will wait five minutes past the booking time before contacting you.
This may be required for various reasons.
If a booking is cancelled with less than 24 hours notice NO REFUND.
If a booking is cancelled with less than 48 hours but more than 24 hours a 50% REFUND.
If a booking is cancelled with more than 48 hours notice a FULL REFUND.
Most credit card and bank card providers charge a merchant fee of 10% which is added automatically to your transaction in car. This fee however is not applicable to bookings paid for in advance in our office. For baby and booster seats a $10 surcharge applies. There is a surcharge for all bookings that specify a particular car including (Chrysler 300c or 300s, XJ Jaguar, and Toyota Tarago).
If you fail to contact your driver at the agreed location, and do not contact us prior to the booking time, the driver may receive 100% of the full amount of the fare.
We do take calls 24 hours a day or you may make a booking online anytime, allowing up to 24 hours for the booking to be finalised you will receive a confirmation email once completed.
Airport Transfers, Special Occasions, Weddings, Anniversaries, Day Tours, Winery Tours, and Country Pickups, Luxury Transport, Corporate requirements, Theatre and Restaurant Transfers, Hotel Transfers VIP Tours.
